Gear up payment bug on your account

If you try to purchase something on Google Play but your payment is declined or won't process, endeavour the steps below.

If yous've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might exist deactivated. To reactivate your profile, submit your payment data.

  1. Sign in to Google Pay.
  2. At the elevation, select Alerts Notification bell icon.
  3. If you have a red alarm, enter your payment information and expect for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Try to pay with a different payment method

If there'south a problem with one payment method you tin can try paying with a different one.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the toll.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

At that place may be a problem with your credit or debit card if you see one of the following mistake messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Delight use another grade of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired card"
  • "Right this card info or try some other card"

To fix these errors, try the following steps:

Make certain your card & address information is upward to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to apply for the purchase.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your bill of fare address matches the accost in Google Payments

If your credit card is registered to a different accost that tin cause the payment to be declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the buy.
  3. ClickEdit.
  4. Check that the address listed matches the billing accost of your card.
  5. If needed, update the address.

So, try your purchase once more.

Submit any extra data that is requested

If the error message is followed by instructions for submitting additional data to Google, delight submit it. We will not exist able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined considering of bereft funds. Bank check your account to make sure you lot accept enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may take specific restrictions which crusade the transaction to be declined. Contact the institution that issued your card to ask about the transaction and see if they know the reason for the decline.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more than)

If you see "Your payment was declined due to an issue with your account"

If yous run across this message, information technology might be because:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a niggling more than information to protect your account against fraud.
  • We need a niggling more than information to comply with European union police (Customers from European Marriage member states only).

To help fix these bug:

  1. Go to the payments center.
  2. Take activity on any errors or requests in the payments center.
    • Yous might need to verify your identity earlier yous can purchase anything through your Google Account.
  3. Make sure your name, address, and payment data are upward to date.

If y'all are trying to pay by straight carrier billing (pay through your mobile service provider neb)

If you lot're having trouble paying through direct carrier billing, attempt the following:

  • Brand sure y'all're connected to your carrier network, directly or by wi-fi.
  • Make certain you've added straight carrier billing every bit a payment method.
  • Make sure you're using the local currency.

If you lot still accept bug, contact your mobile phone service provider for assistance.

If you can't add a payment method or have a trouble with a different payment method

If you're having a problem with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Wait for any notifications or requests for information & provide anything that's asked for.
  3. Check that your accost is up to date.
  4. Check that the payment methods listed are the ones you lot want to utilise.

Bill of fare is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before you can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll find a temporary accuse on your bill of fare argument along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method over again:

  1. Confirm which card you want to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Wait upward to ii days.
    • If more than ii days: Check your carte argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit code.

Card is grayed out & says "bill of fare is ineligible"

Y'all tin can't employ this card for this purchase. Try to make the buy again with a different card.

If the carte du jour you want to employ isn't listed, follow the on-screen instructions to add together a new menu.

If you lot use dual SIM card devices

Bank check if the right SIM card is in slot i and remove whatever SIM carte from slot 2.

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